Track Your Order
Every Spacewallart order is shipped with tracking, at no extra cost. This page explains when your tracking number arrives, what the carrier statuses mean, and what to do if something looks wrong.
How to track your order
- Open your shipping confirmation email. It is sent to the address you used at checkout and contains your tracking number and a direct tracking link.
- Click the tracking link in that email. It takes you straight to the carrier's page for your parcel, which is the most accurate and up-to-date source of information.
- If you have an account, you can also sign in and open the order to see its status. An account is not required.
If you cannot find the email, check your spam or promotions folder and search for "Spacewallart". If it is not there, email contact@spacewallart.shop with your order number and we will resend it.
When your tracking number arrives
Your tracking number is emailed when the carrier first scans the label, usually within 1 business day of dispatch. Because handling takes 1 to 2 business days, most customers receive tracking within 1 to 3 business days of ordering.
A brand new number can take a few hours to become active on the carrier's website. If the link says "not found" shortly after you receive it, wait a few hours and try again. Nothing is wrong.
Delivery timeline
| Stage | Time |
|---|---|
| Order placed before 2:00 PM Pacific Standard Time | Processing begins the same business day |
| Order placed after 2:00 PM PT, at the weekend or on a US public holiday | Processing begins the next business day |
| Handling | 1 to 2 business days, Monday to Friday |
| Transit | 3 to 5 business days, Monday to Friday |
| Total estimated delivery | 4 to 7 business days |
Business days are Monday to Friday, excluding US public holidays. Weekends and holidays do not count toward the estimate.
What the carrier statuses mean
| Status | What it means |
|---|---|
| Label created / Shipping label printed | We have prepared your parcel and generated the label. The carrier has not scanned it yet. This normally updates within 1 business day. |
| Picked up / Accepted / In possession of carrier | The carrier now has your parcel and transit has begun. |
| In transit | Your parcel is moving through the carrier network. It may sit at this status for a day or two between scans, which is normal. |
| Arrived at facility / Departed facility | Routine sorting scans as the parcel moves between hubs. |
| Out for delivery | Your parcel is on a vehicle and should arrive that day. |
| Delivery attempted | The carrier could not complete delivery. The tracking page will say why and when they will try again, or where to collect it. |
| Available for pickup | Your parcel is waiting at a carrier location or a local post office. Take photo ID with you. |
| Exception / Delay | Something has interrupted the journey, such as weather, an address problem or a missed connection. It usually resolves on its own. Contact us if it does not clear within 3 business days. |
| Delivered | The carrier has recorded delivery. The tracking page often names the location, such as a porch or mail room. |
| Return to sender | The parcel is on its way back to us, usually because of an address problem. Contact us and we will reship or refund. |
If tracking has not updated in 3 business days
A gap of a day or two between scans is normal. If there has been no movement for 3 business days, do this:
- Refresh the carrier's own tracking page rather than relying on a cached view.
- Check the delivery address on your order confirmation is correct and complete.
- Email contact@spacewallart.shop with your order number and the tracking number.
We will open an enquiry with the carrier and stay on it until it is resolved. If the parcel cannot be located, we will resend your order or refund you in full, whichever you prefer.
If tracking says delivered but you do not have it
- Look in porches, side gates, behind planters, and in mail rooms or parcel lockers. Carriers frequently leave parcels out of sight.
- Ask anyone else at the address, immediate neighbours, and your building's front desk or leasing office.
- Check the tracking page for a delivery photograph or a note of exactly where it was left.
- If it has not appeared after 24 hours, email us with your order number.
We will file a claim with the carrier and, once it is resolved, resend or refund your order. You will not be left to argue with the carrier alone. The full procedure is on the Shipping Policy.
Getting help
Email contact@spacewallart.shop with your order number, which begins with a # and appears in your confirmation email, and your tracking number if you have one. We reply within 1 business day, Monday to Friday. You can also call (503) 825-0214 during support hours.
Related pages
Contact
Spacewallart
250 W Broadway, Eugene, Oregon 97401, United States
Email: contact@spacewallart.shop
Phone: (503) 825-0214
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time
Last updated: 19 August 2026
Track your order
Enter your order number and the email address you used at checkout to see exactly where your parcel is.
Common questions
Anything else, write to us and we will reply within one business day.
Tracking is emailed as soon as the carrier scans your parcel, usually within one business day of dispatch. Orders are dispatched within 1–2 business days of being placed, Monday to Friday.
Carriers sometimes go quiet for a day or two between scans. If there is no movement for 3 business days, email us your order number and we will chase it for you.
Check with anyone else at the address and look in any safe place the carrier may have used. If it still has not turned up after 24 hours, contact us and we will open a claim with the carrier.
If the order has not been dispatched yet, write to us straight away and we will update it. Once it is with the carrier we cannot change the address.