Returns & Refund Policy

We want you to be certain about what you have chosen. If a Spacewallart fragrance is not right for you, you may return it within 30 days of delivery. This policy explains exactly how that works, what we accept, and how long a refund takes.

This policy applies to orders placed on https://spacewallart.shop and shipped within the United States.

Summary

Item	Our policy
Return window	30 days from the date of delivery
Items accepted	Both defective and non-defective products
Condition required	New only: unused, unworn, in the original sealed packaging
Exchanges	Accepted
Return method	By mail
Return label	Downloadable and printable, provided free of charge
Restocking fee	None
Return shipping cost	Free. We provide the label.
Refund method	Original payment method
Refund processing time	Within 10 days of us receiving the returned item
How to start	Email contact@spacewallart.shop with your order number

Return window

You have 30 days from the date your order is delivered to request a return. The delivery date is the date recorded by the carrier on your tracking. Requests made after 30 days cannot be accepted.

What we accept

We accept returns for both defective and non-defective products. You do not need to tell us the fragrance was faulty in order to return it. If you simply changed your mind, that is a valid reason.

To be accepted, the item must be in new condition:

• Unused and unworn
• In its original sealed packaging, with the cellophane or factory seal intact
• Complete, including the outer carton, cap and any inserts

Items that have been opened, sprayed or otherwise used cannot be returned under the change-of-mind route, for hygiene reasons. See Opened or used fragrance below for the route that does cover them.

Exchanges

We accept exchanges. If you would prefer a different fragrance or a different size rather than a refund, say so in your first email and we will arrange it. Exchanges follow the same 30-day window and the same new-condition requirement, and we cover the return shipping in the same way. If the replacement costs more, we will send a payment link for the difference. If it costs less, we refund the difference to your original payment method.

How to start a return

1. Email contact@spacewallart.shop with your order number, the item or items you want to return, and whether you would like a refund or an exchange. Photographs help if the item arrived damaged, but they are not required for a change-of-mind return.
2. We reply with an RMA (Return Merchandise Authorisation) number and a prepaid return label within 1 business day, Monday to Friday.
3. Download and print the label, attach it to the outside of the parcel, write the RMA number on the packing slip inside, and drop the parcel off with the carrier named on the label.
4. We email you when the return arrives and again when the refund is issued.

Please do not send anything back before you have an RMA number. Parcels returned without an authorised RMA cannot be matched to an order and may be refused.

Return label and cost

Your return label is downloadable and printable, and we provide it free of charge. There is no restocking fee and no deduction of any kind. You are not asked to pay for return postage.

If you cannot print a label at home, tell us in your email and we will send a label format your carrier can scan from your phone, or post a printed label to you.

Return address

Returns are only accepted with an authorised RMA. Once we have issued one, send your parcel to:

Spacewallart Returns
250 W Broadway
Eugene, Oregon 97401
United States

Refunds

Once your return reaches us and passes a short condition check, we issue your refund to the original payment method within 10 days of receiving the item. In most cases it is faster than that.

Your bank or card issuer then needs its own time to post the credit to your statement, usually a few business days. That part is outside our control.

Refunds are issued in USD, for the amount you paid for the returned item. Because shipping is free on every order, there is no shipping charge to deduct or refund.

Opened or used fragrance

For hygiene reasons we cannot resell a bottle whose seal has been broken, so opened or used fragrance is not eligible for a change-of-mind return. It is fully covered by the defective route below. If a bottle you have opened leaks, sprays incorrectly, arrived with a faulty atomiser, or is clearly not what the listing described, contact us and we will treat it as a defective item: you will not be asked to pay anything, and you may choose a replacement or a refund.

Damaged, defective or incorrect items

Check your parcel when it arrives. If something is broken, leaking, faulty or simply not the item you ordered, email contact@spacewallart.shop within 7 days of delivery with your order number and a photograph of the item and the outer box. We will send a replacement or a full refund, whichever you prefer, and we cover all shipping either way. You will never be charged to fix our mistake.

Lost parcels

If tracking shows no movement for 3 business days, or the carrier marks a parcel delivered and you cannot find it, contact us. We will open an enquiry with the carrier and, once it is resolved, either resend your order or refund it in full. See Shipping Policy for the full procedure.

Cancelling an order

You can cancel any order free of charge at any time before it is dispatched. Email us as soon as possible with your order number. Because our handling time is 1 to 2 business days, cancellations are usually still possible on the day you order. Once a parcel has been handed to the carrier we can no longer stop it, but you can refuse delivery or return it under the 30-day policy above.

Items we cannot accept

• Items returned more than 30 days after delivery
• Items returned without an authorised RMA number
• Opened or used items sent back as change-of-mind returns, rather than under the defective route
• Items that have been damaged after delivery through misuse or accident
• Free gifts and promotional items, which have no cash value and are not refundable on their own

Your statutory rights

Nothing in this policy limits any right you have under United States federal or state consumer law. Where a legal right gives you more than this policy does, the legal right applies.

Related pages

• Shipping Policy
• Track Your Order
• FAQ
• Terms of Service

Contact

Spacewallart
250 W Broadway, Eugene, Oregon 97401, United States
Email: contact@spacewallart.shop
Phone: (503) 825-0214
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time

We reply within 1 business day, Monday to Friday.

Last updated: 19 August 2026