FAQ
The questions we are asked most often, answered in full. If yours is not here, email contact@spacewallart.shop and we will reply within 1 business day, Monday to Friday.
Orders & Shipping
How much does shipping cost?
Nothing. Shipping is free on every order, with no minimum spend and no hidden fees. There is no handling charge, no surcharge for remote addresses and nothing added after checkout.
How long will my order take to arrive?
Total estimated delivery is 4 to 7 business days. That is 1 to 2 business days of handling, plus 3 to 5 business days in transit. Business days are Monday to Friday, excluding US public holidays.
Is there a daily cut-off time?
Yes. Orders placed before 2:00 PM Pacific Standard Time (Los Angeles) on a business day begin processing the same day. Orders placed after 2:00 PM PT, at the weekend, or on a US public holiday begin processing on the next business day.
Where do you ship to?
Within the United States only. We do not currently ship internationally. Fragrance concentrate is classed as a limited-quantity hazardous good for air freight, so every parcel travels by domestic US ground or air service under the carrier regulations for that classification, which limits the services available to us.
Can you ship to a PO Box, APO or FPO address?
Sometimes. Some carriers will not carry flammable liquids to PO Box, APO, FPO or DPO addresses. Give us a street address if you can. If we cannot ship to the address you entered, we will email you within 1 business day and either find an alternative or refund you in full.
When do I get a tracking number?
Your tracking number is emailed when the carrier first scans the label, usually within 1 business day of dispatch. A new number can take a few hours to go live on the carrier's site. See Track Your Order.
I entered the wrong address. Can you change it?
Usually yes, if you tell us quickly. Email us with your order number straight away. We can nearly always correct an address during the 1 to 2 business day handling window. Once the parcel is with the carrier we cannot change it.
My tracking has not updated. What should I do?
If there has been no movement for 3 business days, email contact@spacewallart.shop with your order number. We will open an enquiry with the carrier and keep you posted until it is resolved.
Returns & Exchanges
What is your return window?
30 days from the date of delivery. The delivery date is the one recorded by the carrier on your tracking.
Do I need a reason to return something?
No. We accept returns for both defective and non-defective products. Changing your mind is a perfectly good reason. The item must come back in new condition: unused, unworn and in its original sealed packaging.
Do I have to pay for return shipping?
No. We provide a return label that is downloadable and printable, free of charge. There is no restocking fee and no deduction of any kind.
How do I start a return?
Email contact@spacewallart.shop with your order number and say what you want to return and whether you would like a refund or an exchange. We issue an RMA number and your free return label within 1 business day. Returns are only accepted with an authorised RMA, so please email before sending anything back.
Do you accept exchanges?
Yes. Tell us in your first email which fragrance or size you would prefer. Exchanges follow the same 30-day window and new-condition requirement, and we cover the return shipping the same way. We settle any price difference either way.
How long does a refund take?
We refund to your original payment method within 10 days of receiving the returned item, in USD. Your bank then takes its own few business days to post the credit to your statement.
Can I return a bottle I have already opened?
Not as a change-of-mind return, because we cannot resell an unsealed bottle for hygiene reasons. It is fully covered by the defective route, though: if an opened bottle leaks, has a faulty atomiser, or is clearly not what the listing described, contact us and we will replace or refund it at no cost to you.
Can I cancel my order?
Yes, free of charge, at any time before dispatch. Email us with your order number as soon as you can. Because handling takes 1 to 2 business days, cancellation is usually still possible on the day you order.
My order arrived damaged. What now?
Photograph the outer box and the contents and email us within 7 days of delivery with your order number. We will send a replacement or a full refund, whichever you prefer, and we cover all shipping. Full detail on the Returns & Refund Policy.
Products & Fragrance
What does eau de parfum mean?
Eau de parfum describes the concentration of fragrance oil in the alcohol base. It carries a higher proportion of oil than an eau de toilette, which generally makes it richer and longer lasting on skin. It is a statement about the formulation, not a promise about how any particular person will experience it.
How long will the fragrance last on my skin?
It varies. Longevity depends on your skin chemistry, whether your skin is dry or oily, the temperature and humidity around you, how much you apply and where. The same fragrance can behave noticeably differently on two people. We will not quote you a fixed number of hours, because there honestly is not one.
How should I apply it?
Spray onto clean, dry skin at the pulse points, the wrists, the base of the throat, behind the ears, from roughly 10 to 15 cm away. Two or three sprays is plenty for most compositions. Do not rub your wrists together, as the friction crushes the top notes. Applying to moisturised skin tends to help a fragrance hold.
How should I store my fragrance?
Away from direct sunlight and heat, with the cap on, ideally in its carton in a cupboard or drawer at a steady room temperature. Light and heat degrade fragrance over time. A bathroom windowsill is the worst place in the house for it.
Is it safe? Are there any warnings?
Our fragrances are cosmetic products for external use only. Avoid contact with the eyes and rinse thoroughly with water if contact occurs. Discontinue use if irritation occurs. Keep out of reach of children. Eau de parfum is alcohol based and flammable, so keep it away from open flame. Store away from direct sunlight and heat.
Where can I find the ingredients and allergens?
The full ingredient list, in INCI format, together with the allergen declarations required for cosmetic products, is printed on the outer carton of every bottle. Keep the carton if you have a known sensitivity. If you want the list for a particular fragrance before you buy, email us and we will send it.
Do your fragrances have any wellness or therapeutic benefit?
No, and we will not claim otherwise. Fragrance is a cosmetic and an aesthetic pleasure. Our products are not intended to diagnose, treat, cure or prevent any condition, and they have no medical or therapeutic function.
Are your fragrances vegan and cruelty-free?
We do not test our products on animals and we require the same commitment from our suppliers. That is our own company policy and undertaking; we do not hold or claim any third-party certification for it. If you want to know whether a specific composition contains any animal-derived material, email us and we will check that fragrance for you before you order.
Are your fragrances copies of designer scents?
No. Every fragrance we sell is our own composition, released under our own name. We do not make imitations, and we do not describe our work by reference to other houses. All third-party trademarks belong to their owners and we have no affiliation with them.
Is the packaging recyclable?
Partly, and we would rather be accurate than flattering. The glass bottle and the outer carton are recyclable where facilities exist in your area. The pump and spray assembly is generally not recyclable, because it combines several plastics with a small metal spring and most kerbside programmes cannot separate them. Pull the pump out, recycle the glass and the card, and check your local guidance, since rules differ by county.
What size are your bottles?
The volume of each bottle, in millilitres and fluid ounces, is stated on the individual product page and printed on the carton. If a page is ever unclear, email us and we will confirm before you buy.
Payment & Security
What payment methods do you accept?
The methods shown at checkout, which normally include major credit and debit cards, Shop Pay, Apple Pay, Google Pay and PayPal. The exact list can vary with your device, browser and card issuer.
What currency are your prices in?
All prices are in USD. Sales tax is calculated at checkout according to the law of your state and shown to you before you pay. There are no hidden charges.
When am I charged?
In full at the time you place your order. Your order confirmation email is your receipt.
What will appear on my bank statement?
The charge shows as SPACEWALLART. If you see something you do not recognise, email us the date and amount and we will identify it.
Is my card information safe?
Yes. Checkout runs on Shopify over HTTPS and payments are handled by PCI DSS compliant processors. We never see or store your full card number, expiry date or security code. See the Payment Policy.
My payment was declined. Why?
Most often a billing address mismatch, a mistyped security code, an expired card or a bank verification hold. No funds are taken when a payment is declined. Check the details, try again or use another method, and contact your bank if it keeps failing.
Account & Privacy
Do I need an account to order?
No. You can check out as a guest, and you can read every policy on this site without signing in. An account simply saves your addresses and order history.
Do I have to be 18 to buy?
Yes. You must be at least 18 years old to purchase, or have the consent and supervision of a parent or legal guardian. See the Terms of Service.
What do you do with my personal information?
We use it to process and deliver your order, to support you afterwards, and to keep the required records. We do not sell it and we do not share it for cross-context behavioural advertising. Full detail is in the Privacy Policy.
How do I unsubscribe from marketing email?
Use the unsubscribe link at the foot of any marketing email, or email us and we will remove you. It takes effect immediately. You will still receive transactional email about an order you have placed.
How do I request a copy of my data, or have it deleted?
Email contact@spacewallart.shop with the subject "Privacy Request", or write to us at the postal address below. We verify your identity and respond within 45 days, free of charge. California and GDPR rights are set out in the Privacy Policy.
Related pages
Contact
Spacewallart
250 W Broadway, Eugene, Oregon 97401, United States
Email: contact@spacewallart.shop
Phone: (503) 825-0214
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time
Last updated: 19 August 2026
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Write or call and a person here will answer. We reply within one business day, Monday to Friday.
Monday to Friday, 9:00 AM – 5:00 PM Pacific Time