Shipping Policy

Shipping is free on every Spacewallart order, with no minimum spend and no hidden fees. Below is exactly how long your order takes, how tracking works, and what happens if something goes wrong.

We ship to addresses within the United States only. All prices and refunds are in USD.

Summary

Item	Detail
Shipping cost	Free on all orders. No minimum.
Order cut-off time	2:00 PM Pacific Standard Time (Los Angeles)
Handling time	1 to 2 business days, fulfilled Monday to Friday
Transit time	3 to 5 business days, shipped Monday to Friday
Total estimated delivery	4 to 7 business days
Countries served	United States only
Tracking	Emailed when the label first scans, usually within 1 business day of dispatch

Free shipping

Shipping is free on all orders. There is no minimum order value, no surcharge for remote addresses, no fuel surcharge and no handling fee. The price you see at checkout, plus any sales tax applied under the law of your state, is the total you pay. Nothing is added later.

Order cut-off and processing

Our daily cut-off is 2:00 PM Pacific Standard Time (Los Angeles).

• Orders placed before 2:00 PM PT on a business day begin processing the same day.
• Orders placed after 2:00 PM PT, at the weekend, or on a US public holiday begin processing on the next business day.

Business days are Monday to Friday, excluding US public holidays.

Handling time

1 to 2 business days. This is the time we take to pick, check, pack and hand your order to the carrier. Fragrance is packed with care: each bottle is sealed, wrapped and cushioned so it arrives as it left us. We fulfil Monday to Friday only.

Transit time

3 to 5 business days. This is the time the carrier takes to move your parcel from our facility to your door. Parcels are shipped Monday to Friday.

Total delivery time

Handling plus transit gives a total estimated delivery time of 4 to 7 business days from the moment your order is placed, if it is placed before the daily cut-off on a business day.

These are estimates based on normal carrier performance. Severe weather, carrier backlogs and public holidays can add a day or two. If your order is running late we would rather tell you than let you wonder, so contact us and we will check.

Tracking your order

You receive two emails: an order confirmation as soon as you pay, and a shipping confirmation containing your tracking number and a tracking link. The tracking number is issued when the carrier first scans the label, usually within 1 business day of dispatch.

A brand new tracking number can take a few hours to become active on the carrier site. Full guidance is on Track Your Order.

Where we ship

We currently ship within the United States only, and we do not ship internationally. Fragrance concentrate is classed as a limited-quantity hazardous good for air freight, so every parcel moves by domestic US ground or air services under the carrier regulations that apply to that classification. This restricts the services we may use and is the reason we do not offer overnight or international shipping at this time.

Because of those same carrier rules, we cannot ship fragrance by any service that prohibits flammable liquids, and we cannot mark a parcel as anything other than what it contains.

PO Boxes, APO and FPO addresses

We can ship to PO Boxes where the carrier permits it for this product class, but some carriers will not carry flammable liquids to PO Box, APO, FPO or DPO addresses. If your address is one of these, please give us a street address if you can. If we cannot ship to the address you gave us, we will email you within 1 business day and either arrange an alternative or refund you in full.

Address accuracy

Please check your shipping address carefully before paying. You are responsible for the accuracy of the address you enter. If you spot a mistake, email contact@spacewallart.shop immediately with your order number. We can almost always correct an address during the 1 to 2 business day handling window, but once a parcel is with the carrier we cannot change it.

Parcels returned to us as undeliverable because of an incorrect or incomplete address will be refunded once they arrive back, or reshipped free of charge if you prefer.

Delayed parcels

If your tracking has not updated for 3 business days, contact us with your order number. We will open an enquiry with the carrier and keep you informed until it is resolved.

Lost or stolen parcels

If tracking shows your parcel as delivered but you do not have it:

1. Check with anyone else at the address, and look in porches, side gates and mail rooms. Carriers often leave parcels out of sight.
2. Check with immediate neighbours and, if you are in an apartment building, the leasing or front desk.
3. If it has not turned up after 24 hours, email contact@spacewallart.shop with your order number.

We will file a claim with the carrier. Once the claim is resolved we will resend your order or refund you in full, whichever you prefer. We do not leave customers to argue with carriers on their own.

Damaged in transit

If your parcel arrives damaged or a bottle has broken, photograph the outer box and the contents before unpacking further and email us within 7 days of delivery. We will replace or refund the order at no cost to you. See Returns & Refund Policy.

Handling and storage on arrival

When your parcel arrives, store the fragrance away from direct sunlight and heat. Eau de parfum is alcohol based and flammable, so keep it away from open flame. Keep it out of reach of children. It is for external use only.

Related pages

• Returns & Refund Policy
• Track Your Order
• Payment Policy
• FAQ

Contact

Spacewallart
250 W Broadway, Eugene, Oregon 97401, United States
Email: contact@spacewallart.shop
Phone: (503) 825-0214
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time

We reply within 1 business day, Monday to Friday.

Last updated: 19 August 2026